FAQs
1. What types of products do you sell?
At Shomad, we specialize in premium home products, ranging from stylish furniture and cozy bedding to functional kitchen accessories and home décor. Our collection is curated to elevate your living space with high-quality, durable items.
2. How can I place an order?
Placing an order with Shomad is easy! Simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. We offer a smooth and secure online shopping experience.
3. Do you offer free shipping?
We offer free shipping on select orders. Shipping charges may apply based on the size and weight of the items or your location. Please check our shipping policy for more details.
4. How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can use this information to track your order directly through the carrier’s website.
5. Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possible at support@shomad.store. We are happy to assist you, but please note that we can only make changes to orders before they are shipped.
6. Do you accept returns or exchanges?
Yes! We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer returns and exchanges within [X] days of receiving your products. Please refer to our return policy for more details.
7. How do I contact customer support?
If you have any questions or need assistance, our customer support team is here to help! You can reach us via email at support@shomad.store. We strive to respond to all inquiries within 24-48 hours.
8. Are your products eco-friendly?
At Shomad, we are committed to sustainability. Many of our products are made from eco-friendly materials, and we continue to seek ways to improve our offerings and reduce our environmental impact.
9. How do I stay updated on new products and promotions?
To stay informed about the latest arrivals and exclusive promotions, sign up for our newsletter! You'll be the first to know about special offers, new collections, and more.
10. Do you offer gift cards?
Yes, we offer gift cards! You can purchase them online and send them to friends and family, or use them for your own future shopping.